Shipping & Returns

Sure do! We ship VessLink devices all over the globe. For free.

We’ll send the tracking number to your email once your VessLink is on its way. Keep an eye on your inbox.

If your VessLink hasn’t arrived yet, start by checking with the carrier using your tracking number. Deliveries in Europe usually take 1-3 business days, and outside Europe, it’s 2-5 business days.

If it’s been longer than this and you’re not getting clear info from the carrier, just let us know. We’re here to help sort it out.

If you’ve entered the wrong address, contact us immediately with your order reference ID. We can update your address as long as your order hasn’t been processed for shipping yet.

But heads up – if your VessLink is already on its way, we won’t be able to change the destination address.

You’ll get your VessLink device within 1-3 business days if you’re in Europe. The delivery time for orders outside of Europe is between 2-5 business days.

We use FedEx for all our shipments. Once your order is on its way, we’ll send you a tracking number so you can follow your VessLink device’s journey right to your doorstep.

Absolutely. If you change your mind, return your VessLink within 14 business days – no questions asked. Just make sure it’s in original packaging and doesn’t show any signs of use.

Contact us with your order number within 14 business days of receiving your device. We’ll guide you through the return process then.

Yes, the VessLink device comes with a 2-year warranty for your peace of mind.

You can submit your warranty claim through our contact page. Let us know what’s up with your VessLink device – the more info you give, the quicker we can sort things out.

If your claim falls within the warranty period, we’ll ask you to return the device. We’ll then check it and send a replacement if it meets our warranty criteria.